Bought Something on Gw2 and Said Error Has Occured Should I Wait or Try Again

I cannot purchase a gem in Blackness Panthera leo via credit card or paypal. Information technology say that "Unfortunately, an fault occur please attempt once more afterward". I have done some enquiry but non found annihilation helpful.

I have open up a ticket merely they have not answered me still. Anyone has a solution for this problem ?

P.South. I'm sure my card for valid.

Thank

I'm dealing with the same issue. Unable to buy gems on my credit carte du jour all twenty-four hour period today. Its extremely frustrating. Trying to requite them money and they don't desire to take information technology. No client service telephone number and cannot become a resolution online through emails. Amazing.

I'k having this issue as well. Seems like something they'd be on superlative of.

same consequence here
Request #2105582 if any staff fellow member wanna chase up on it <three

Mugen Tsukuyomi [ABC]
Sorrow's Furnace

I've had the same result, led to my other account beingness suspended for a week, yet going. My account was supposed to go online again, just nothing happened so far.

Having issues purchasing gems later today'due south patch. Anyone get a response on how to fix this?

Fires of Wisdom [WISE]
Angry Intent [AI]
Yak'southward Bend

Same. I thought the new outfit looked cool and wanted to buy it, just got ii errors trying to buy gems. I daren't try a third time…

Same problem here. Tried to buy through Paypal and online banking. The coin did get withdrawn from my depository financial institution account but no gems in game…

Having the same trouble. Bought 8000 gems with platonic. Coin was withdrawn from my depository financial institution business relationship, just no gems in game…

Simply bought them, because the precious stone-gilt substitution is super positive…

Add me to the list. I just tried twice with PayPal to buy 800 gems. I've never had it fail before. PayPal does not show the transaction(due south) going through, nor has anything been taken from my banking company account.

I will submit a ticket in a moment, I just wanted to check this forum first.

Same issue as Donari higher up. Never had a problem using paypal before. Zilch taken (yet) but the transaction is failing each time.
Submitted a ticket regarding it.

same issue hither, bought 800gems money has been withdrawn from my business relationship, but no gems added

Aforementioned here. Tried to buy 1600 two times via paypal. Same error equally in a higher place.

EDIT: All of them are hitting my account at in one case…oh lord. Now how to I figure this out??

Update, I just received a gem purchase…I hope all three tries don't go through!!!

Fires of Wisdom [WISE]
Angry Intent [AI]
Yak'southward Bend

(edited 2016-02-23 18:46:58 by Drucilla.3158)

My two payments came through! I wish it hadn't submitted them tbh, I don't need THIS many gems, just I'grand cool with it I guess.

Received mine every bit well, all three transactions

We are so sorry that yous're having issues. The team is decorated analyzing this problem, and they've involved our billing provider equally well. They promise to have this corrected as shortly equally possible.

In the meantime, thank you for your purchases, and if you need assistance with them on an individual level, delight achieve out to Customer Back up and they'll help you! (For example, if you lot submitted multiple attempts and each of them candy so that you received more gems then yous wished to buy, they tin make that aligning. Just accomplish out before you spend 'em. )

Gaile Grey
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited 2016-02-23 twenty:15:58 by Gaile Grey.6029)

Mine finally showed up! Thanks!

Practise not and i mean Exercise not go along trying to purchase gems if yous get the error msg, because now suddenly the game credited me for 3x 20 euro and 1x 35 euro's.

already made a ticket about it.

greetz

darkt1981

Practise non and i mean Do not continue trying to buy gems if y'all get the error msg, because now of a sudden the game credited me for 3x 20 euro and 1x 35 euro'due south.

already made a ticket about information technology.

greetz

darkt1981

I think that's solid communication, darkt. Information technology seems that multiple attempts may complete, so all-time to agree off for a bit. If you try once, wait a while and see if the order is fulfilled, fifty-fifty if information technology appears that it may non have processed.

And naturally, nosotros'll rectify whatever indistinguishable purchases that you lot'd similar us to correct. Just click Support at the top of this page, then "Submit a asking" then the CS Team can help you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Update: My first purchase endeavour went through. I don't know if the second volition. Fortunately information technology was only ten bucks worth and I'd likely spend that again in the next month as more things bear witness upwardly I want. I added that to my ticket.

It'south a little worrisome to accept that potential 800 gems out in that location, though, since that's ten bucks I could all of a sudden have spent at any time.

Edit: And boom, there they are. Guess I'one thousand covered for the adjacent purchase!

(edited 2016-02-23 19:31:22 by Donari.5237)

I wanted to cheque with you folks who have had purchase issues today:

• Are you using PayPal?
• Are you lot getting a "failed transaction" type of message from PayPal?
• Do yous then get the gems, anyway? Maybe multiple times if y'all tried more than once?

Thank y'all!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Okay, I tried it a couple of times, haven't received gems. Says unable to make purchase. Tried it both via paypal and credit card. The transaction cuts off when y'all select confirm for the concluding fourth dimension (in paypal just before it is directed to paypal)

Also, if transaction does get through I seriously promise its only once. I did non desire to buy multiple amount of gems.

await-what-NO Moving picture?!

I had this happen to me before, and yes they are good at rectifying the actress transactions if you tried multiple times. Thanks for the info, Gaile. I'll go along an heart on the post and then I tin can go my gems later also. Edit: I use Paypal.

Great games come up and go, but the Awesome games are endless!!
Matron Kaldona Kye, Mesmer GW since launch.
Matron Kaldona Kye, Sylvari Chronomancer GW2 since airtight Beta.

Okay, I tried it a couple of times, haven't received gems. Says unable to make purchase. Tried it both via paypal and credit card. The transaction cuts off when y'all select confirm for the final time (in paypal just before it is directed to paypal)

As well, if transaction does go through I seriously hope its merely once. I did non desire to buy multiple amount of gems.

So you tried directly through your CC, without PayPal, and it failed? That's really expert data for usa to have. Thanks a lot!

And we will refund any duplicates purchases, if they occur. Nosotros will have care of you!

Gaile Gray
Communications Managing director
Order & Fansite Relations; In-Game Events
ArenaNet

(Just updated my first postal service, but to be sure this is noted)

UPDATE: The ability to purchase gems take been disabled while we look into this farther. Y'all may, of course, make purchases with gems at the present time, yous simply will be unable to purchase new gems while the precious stone-purchase upshot is being addressed.

Gaile Greyness
Communications Manager
Club & Fansite Relations; In-Game Events
ArenaNet

Update: My starting time purchase try went through. I don't know if the second will. Fortunately it was only ten bucks worth and I'd likely spend that over again in the next calendar month every bit more things show upwards I want. I added that to my ticket.

It'southward a fiddling worrisome to take that potential 800 gems out there, though, since that's ten bucks I could suddenly have spent at any time.

Edit: And smash, there they are. Estimate I'thousand covered for the adjacent purchase!

Thank you for this info, it's very helpful.

If yous'd rather have the refund, we can help you. If you have your March allocation in advance, and that's ok with you, that's grand as well.

BTW, thanks for your back up!

Gaile Greyness
Communications Managing director
Lodge & Fansite Relations; In-Game Events
ArenaNet

I wanted to check with you folks who have had purchase issues today:

• Are you using PayPal?
• Are you getting a "failed transaction" type of message from PayPal?
• Do you then get the gems, anyway? Perhaps multiple times if yous tried more than one time?

Thank you!

Yep. I tried to buy gems twice using PayPal – both were failed transactions. I then purchased gems on my credit card. It seems the PayPal transactions went through anyway. I at present have a lot of gems.

Ticket #2105978

I merely got the gems I had ordered with the "failed transaction error" Message. Check your accounts for yours, everyone.

Corking games come up and become, but the Awesome games are endless!!
Matron Kaldona Kye, Mesmer GW since launch.
Matron Kaldona Kye, Sylvari Chronomancer GW2 since airtight Beta.

New update (as of 12:ten PM Pacific time):

We have re-enabled purchasing of gems, but take left PayPal disabled, as the purchasing upshot seems related solely to that purchasing provider.

Nosotros volition re-enable PayPal every bit soon equally the issue is addressed, but in the meantime, you may purchase gems using credit cards or Paysafe.

Nosotros'll update this thread when we have PayPal back in the mix.

Gaile Gray
Communications Manager
Lodge & Fansite Relations; In-Game Events
ArenaNet

I had the same bug with iDeal, so it'due south not just Paypal though. My husband is having problems with his CC now aswell.

So, I guess I'm the but one who can't still purchase? At least now the error has changed to "An error has occurred…." rather than "Unable to make purchase…"

expect-what-NO Picture show?!

Hi, i demand help, i have this mistake.. but at present re 300€ duplicated, and i demand fast this money.. i put a ticket.. How long does it take to set up this?

Howdy, i demand help, i take this error.. but now re 300€ duplicated, and i demand fast this coin.. i put a ticket.. How long does it take to set this?

What's your ticket number? I'll be happy to enquire about the turn-effectually time.

Gaile Gray
Communications Managing director
Gild & Fansite Relations; In-Game Events
ArenaNet

2106341:Devolución de Gemas (is spanish), but I had other charges later putting the ticket

Hullo, i need help, i have this error.. merely at present re 300€ duplicated, and i demand fast this coin.. i put a ticket.. How long does it have to fix this?

What'southward your ticket number? I'll be happy to inquire most the turn-effectually time.

I wouldnt heed if you could help me out with mine aswell. #2106211

Non sure why information technology doesnt just stop the transaction if an error occurs, so goes through 30 minutes later, effectively making me spend 60€ i didnt hateful to spend.

DO Non make more than one purchase attempt, no matter what the web site tells you lot.

I tried at around 7 am to buy gems using my PayPal account. I received the message "Unfortunately in that location was an error with the payment provider. Please endeavour again subsequently. If this fault persists please contact client care."

I figured perchance I had typed my password in wrong, so I tried again….same bulletin.

Hmm must be PayPal since the popup says information technology's the payment provider, then I will try my credit menu… same message (yes, that's 3…) Ok amend call my depository financial institution. Depository financial institution says everything is fine on my end. Hmm..Ok..message says endeavor once again later…well I'll attempt again now simply for good measures, it's been 20 minutes (what'south "later" anyhow?"…that's four) Aforementioned message.. OK, must exist Anet; better customer back up similar they said (when all else fails follow the directions, right?) Oh..they'll want to know what that bulletin was, so PayPal again..(v!) to copy down error message.

It's later, right? yeah, and hour afterward..ok.. endeavor again with PayPal (that'south 6..I really desire those wings!) .. same message. Darn..guess no gems/wings today.

Of a sudden…..BING!!(email from gw2…) "Thank you for your gem carte du jour purchase!!" Uh oh…. BING, OH NOOO!!

BING, BING, BING, BING.. all about 10 min apart. Talk about buy lag!?
"Thank you for your gem card purchases!!!" (all 5 PayPal purchases, cc didn't go through, YET)

That's what happened on my terminate… hope you figure out what's going on on yours. Thank you for all your hard work, Anet. You've e'er been good to aid me out with these type of things and I have faith in you =) (plus PayPal has been put on alert as well as DigitalRivers that my account has been overcharged several times because of the web site error message : Unfortunately there was an error with the payment provider. Please attempt again later. If this error persists delight contact customer care. )

Exercise not believe information technology….practise non make more than one try.

Thank you ANet for your quick replies and solutions for this trouble C: I am personally fine with having more than gems (gotta terminate myself from impulse buys!) just I capeesh you guys replying quickly C:

Thanks for keeping u.s. updated! A few people in our GW2 FB group reported issues today, and I posted this thread there for them to proceed an eye out.

Nosotros created the perfect infiltration machine.
Bring together 9K+ GW2 players: https://www.facebook.com/groups/GW2Gamers/
All are welcome!

Thanks for keeping the states updated! A few people in our GW2 FB group reported problems today, and I posted this thread there for them to keep an middle out.

Thanks — that's really helpful!

Gaile Grey
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

I got charged 4 times every bit well for a purchase posted a ticket: Request #2106557, I hope i'l get three of the orders refunded every bit i only intended 1.

I got charged 4 times as well for a buy posted a ticket: Request #2106557, I hope i'50 get 3 of the orders refunded equally i only intended i.

Aye, that will happen for yous. Thanks for submitting a ticket — the team will accept intendance of this as soon as they can.

Gaile Gray
Communications Managing director
Guild & Fansite Relations; In-Game Events
ArenaNet

We are going to put Billing into maintenance mode while we work on this issue. Y'all volition be able to make acquisitions with your existing gems, but will need to hold off on the purchase of gems until this maintenance is complete. We'll give you a heads up when things are back to normal.

Gaile Grey
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Nosotros are going to put Billing into maintenance mode while we work on this issue. You volition exist able to brand acquisitions with your existing gems, but volition need to concord off on the purchase of gems until this maintenance is consummate. We'll give you lot a heads up when things are back to normal.

Hi Gaile,

Simply a quick heads up:

Please note that while Gem Sales/Code Redemptions are disabled on the Black King of beasts Trading Main Menu ('O'), the interface pane for Currency Exchange is notwithstanding allowing the prompt to enter data for all payment types, including Paypal & Paysafecard (via clicking on either the Aureate or the Gems columns) at the moment. This may pb to additional calls/support tickets.

Hope this helps!
(and thanks for all your attention to this issue!

The maintenance is now complete and all billing services accept been restored.

Any clue on how long it volition accept for the refunded extra purchases?

Fires of Wisdom [WISE]
Angry Intent [AI]
Yak's Bend

FML i tried this with MasterCard for more than 8 times for 100 EUR xDD looks like someone is going to accept a nice chat with the back up squad :p

Update: My commencement purchase endeavor went through. I don't know if the 2nd will. Fortunately it was simply ten bucks worth and I'd likely spend that over again in the next month as more things show upwards I want. I added that to my ticket.

It's a little worrisome to accept that potential 800 gems out at that place, though, since that's ten bucks I could suddenly take spent at any fourth dimension.

Edit: And boom, there they are. Gauge I'm covered for the next purchase!

Thanks for this info, it'south very helpful.

If you'd rather take the refund, we can help you. If you have your March allotment in advance, and that's ok with you, that's k besides.

BTW, thanks for your back up!

No refund needed here, I told Support that likewise. To be clear, I should have said "within the next month." I don't have an allotment … maybe I should. Now that I accept no income I think yous guys are one big reason my personal spending depository financial institution account's been shrinking

I'm having the same issue. Tried to buy 800 gems concluding night, nearly 2-3 times and it failed every time with the fault message "unfortunately an mistake has occured. Please try once again later." I opened a ticket 2111949:Unable to buy items / gems and haven't heard anything since yesterday. All I've gotten then far is:

Hello,

We're looking into your purchase attempts and volition become back to you every bit shortly as possible. Nosotros capeesh your patience.

Regards,

GM Jayhawk

I don't know how to go this resolved quicker or what they need to resolve the issue.

Please help.

salterstoplad1998.blogspot.com

Source: https://forum-en.gw2archive.eu/forum/support/support/Gem-purchase-fail

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